Frequently Asked Questions
Q.Do you deliver and set up?
A.Absolutely! An Enzo's Castles employee will deliver and set up all equipment and insure it is in a clean working condition as well as come back and take it down when your rental is over.
Q.What kind of power is required?
A.All Enzo's Castle equipment require a standard 110 household outlet. We will supply the cord and we ask nothing else be plugged in to the outlet we are utilizing. If you would like your rental to be set up at a park or place with no electrical outlet, let us know and we can arrange to use a generator for an additional charge.
Q.Do You Provide Water?
A.No, set up area must be no more than 50' from a water source.
Q.What type of surface can be set up on?
A.The safest surface is a level grassy area. However. we can set up on concrete or asphalt. Please specify when ordering so we can utilize the proper ground coverings and anchors for your event.
Q.Is a deposit required to book with Enzo's Castles?
A.A 35% minimum payment is required when booking your rental, this ensures that your time slot is secured and prohibits others from requesting this time. If you need to cancel your booking you must let us know within 5 days of your rental time in order to receive a refund. after the 5 days is up we can only offer raincheck. In the event of cancelation we will save your deposit as a raincheck that you must use within 6 months.
Q.How do I reserve my inflatable?
A.Simple! Just choose "Order by date" from our homepage to book online or dial 530-328-7466 and one of our Inflatable Specialists will reserve your equipment and gladly answer any questions you may have. Make sure to check out our inventory page to preview our available inflatables. We suggest you book 3- 5 weeks ahead of time.
Q.Is your equipment clean?
A.Yes! All equipment is cleaned and sanitized after each use.
Q.When do I pay for my rental?
A.Full payment of balance is required on the time of delivery.
